It is our aim to improve both of our service and the end building product on a continual basis.

Our policy is to:

 

• Maintain a Quality Management System
• Comply with all relevant legislation
• Provide an authoritive service and produce a final product that satisfies our clients' requirements
• Seek continual improvement in the effectiveness of our Quality Management Systems (QMS) and in the provision of our service and product

 

This will be achieved by:

 

• Establishing, implementing and maintaining a Quality Management System aligned with BS ISO 9001:2000
• Setting benchmarks and reviewing these both in respect of quality and performance
• Ensuring the system is fully resourced and that clear roles, responsibilities are established and communicated within the team
• Reviewing the effectiveness of the QMS and assessing opportunities for its continual improvement
• Seeking feedback from our customers throughout the process